PDF Generator API
All Systems Operational
General Cloud Service Operational
90 days ago
99.99 % uptime
Today
Document Generation Service ? Operational
90 days ago
99.97 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (US) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (EU) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 09:33 UTC
Investigating - We are experiencing issues with the API v4 Open Template endpoint which causes the endpoint not to work properly. We have identified the issues and will deploy a fix ASAP.

Endpoint: https://docs.pdfgeneratorapi.com/v4/#tag/Templates/operation/openEditor

Feb 28, 08:49 UTC
Completed - The scheduled maintenance has been completed.
Feb 28, 07:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 28, 07:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 07:00 UTC
Scheduled - A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/

Feb 21, 11:39 UTC
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 09:00 UTC
Update - Database backup done, switching to replica and starting original instance upgrade.
Feb 21, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 UTC
Scheduled - We will do database maintenance to upgrade the underlying software to the latest version to improve the performance and stability of the service.

The maintenance window is 1 hour, and document generation requests work as expected during that time. We switch to a replicate database for the maintenance period, which means that updates to your account in the Customer Portal and templates in the Editor will not be available after the maintenance period.

Although we have planned a 1-hour window, we do everything from our side to reduce the time spent on maintenance and narrow the "no updates saved" period.

Feb 15, 05:38 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 UTC
Scheduled - We will do database maintenance to upgrade the underlying software to the latest version to improve the performance and stability of the service.

The maintenance window is 1 hour, and document generation requests work as expected during that time. We switch to a replicate database for the maintenance period, which means that updates to your account in the Customer Portal and templates in the Editor will not be available after the maintenance period.

Although we have planned a 1-hour window, we do everything from our side to reduce the time spent on maintenance and narrow the "no updates saved" period.

Feb 15, 05:37 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.