PDF Generator API

All Systems Operational

General Cloud Service Operational
90 days ago
99.99 % uptime
Today
Document Generation Service ? Operational
90 days ago
99.99 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (US) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (EU) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Enterprise Deployment (EU): Release Window 2.207.0 Jun 25, 2025 06:00-07:00 UTC

A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/

Posted on Jun 11, 2025 - 08:27 UTC

Enterprise Deployment (US): Release Window 2.207.0 Jun 25, 2025 07:00-08:00 UTC

A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/

Posted on Jun 11, 2025 - 08:26 UTC
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Resolved - Root cause: Redis ran out of memory when a huge base64-encoded PDF got stuck in the document-delivery queue, pushing usage over 90%. The team temporarily upgraded the Redis node to a bigger instance, which cleared the alert, and then deleted the oversized queue key to free up about 1.2 GB.
Jun 18, 10:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 10:51 UTC
Update - We are continuing to work on a fix for this issue.
Jun 18, 10:42 UTC
Identified - We're experiencing an elevated level of API errors due to cache issues. The team is working on solving the issue.
Jun 18, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 UTC
Scheduled - A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/

Jun 16, 09:52 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 08:25 UTC
Scheduled - A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/

Jun 11, 08:25 UTC
Jun 10, 2025

No incidents reported.