All Systems Operational
Uptime over the past 90 days. View historical uptime.
General Cloud Service Operational
90 days ago
99.97 % uptime
Today
Document Generation Service ? Operational
90 days ago
99.92 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (US) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Deployment (EU) Operational
90 days ago
100.0 % uptime
Today
Document Generation Service ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Editor Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Release Window 2.59.0 Jan 27, 07:00-08:00 UTC
A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/
Posted on Jan 19, 07:00 UTC
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Release Window 2.58.0
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:00 UTC
Scheduled - A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds.

If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/
Jan 12, 13:43 UTC
Jan 12, 2021

No incidents reported.

Jan 11, 2021
Infrastructure maintanance
Completed - The scheduled maintenance has been completed.
Jan 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 UTC
Scheduled - We are updating our infrastructure to prevent generation delays caused by multi-template-generation endpoint scaling issues. The multi-template-generation calls will be processed by a dedicated node group to prevent disruption in other part of service.
Jan 8, 14:27 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021
Document Generation Delays
Resolved - This incident has been resolved.
Jan 9, 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 11:34 UTC
Identified - We are receiving more document generation request than usually and our auto-scaling processes failed. Due to high CPU load we are currently adding new PODs manually to service all the incoming requests.
Jan 9, 11:06 UTC
Update - We are continuing to investigate this issue.
Jan 9, 10:14 UTC
Investigating - Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.
Jan 9, 09:41 UTC
← Incident History Powered by Statuspage