A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2021 - 11:34 UTC
Identified
We are receiving more document generation request than usually and our auto-scaling processes failed. Due to high CPU load we are currently adding new PODs manually to service all the incoming requests.
Posted Jan 09, 2021 - 11:06 UTC
Update
We are continuing to investigate this issue.
Posted Jan 09, 2021 - 10:14 UTC
Investigating
Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.
Posted Jan 09, 2021 - 09:41 UTC
This incident affected: General Cloud Service (Document Generation Service).